Enquirly vs Smith.ai.
Enquirly is an intake chat for law firms with one flat monthly price per firm, so a busy month costs the same as a quiet one.
The short answer
- Smith.ai bills its website chat per chat, and each extra CRM link adds a fee per chat. Enquirly is one flat monthly price per firm.
- Smith.ai's chat uses people and software. Enquirly is automated and asks only the questions your firm wrote.
- Smith.ai also answers phones. Enquirly answers the website chat only, so many firms keep both.
- If you get only a handful of chats a month, Smith.ai's per-chat option may cost you less.
How they differ
A busy month costs the same
Enquirly is one flat monthly price per firm, never per lead or per chat. Smith.ai's chat plans include a set number of chats a month and charge for each one over, or you pay a fee for every chat with no plan. Each CRM link beyond the first adds a fee per chat. Smith.ai does not bill spam or sales chats; with Enquirly the question never comes up.
The same questions, whoever is on shift
Enquirly asks the questions your firm wrote, word for word, in your order, every time. It flags urgent matters first, asks permission before taking a phone number and never gives advice or quotes a fee. Smith.ai's chat is answered by people and software working from what you tell them about your firm.
Set up on one call, not in programming hours
Enquirly is set up with you on one walkthrough call and can be live the same afternoon. Smith.ai's chat plans include some programming hours, and set-up beyond them is billed by the hour.
Keep them for the phone
Smith.ai is best known for answering calls. Enquirly does not answer phones. A firm can keep an answering service for calls and let Enquirly take the website.
Side by side
| Feature | Enquirly | Smith.ai |
|---|---|---|
| Who answers the chat | Automated: asks your questions | People and software |
| Intake questions | Yours, word for word, in your order | Agents work from what you tell them |
| Languages | English, Spanish and Portuguese; switch mid-chat | English and Spanish |
| Clio | Contact and note in Clio, same flat price | Listed in Clio's app directory; extra CRM links cost per chat |
| Phone answering | No | Yes |
| Set-up | One walkthrough call | Included hours, then billed hourly |
| Price | One flat monthly price per firm | Per chat: a plan with overage, or a fee per chat |
How each charges
Who each is for
Enquirly fits if
- You want to know the bill before the month starts, however many enquiries arrive.
- You want the chat to ask your intake questions exactly as you wrote them.
- Your team works in Slack and Clio and wants leads there with nothing to retype.
- Visitors write in Portuguese as well as Spanish.
Smith.ai fits better if
- Most of your leads phone in and you want one service for calls and chat.
- You want a real person in the chat.
- You get only a handful of chats a month, where paying per chat may cost less.
- You want a vendor with years of reviews behind it. Enquirly is new.
If Enquirly fits, book a walkthrough. We set it up with you on the call, then you run it free on your site for 14 days. No card needed. A question first? Write to us.
Sources
- Smith.ai chat pricing: per-chat billing, CRM links, programming hours, spam not billed, read 11 October 2026
- Smith.ai chat page: people and software, read 11 October 2026
- Smith.ai features: English and Spanish chat, read 11 October 2026
- Smith.ai home page: phone answering, read 11 October 2026
- Clio app directory: Smith.ai live web chat, read 11 October 2026
Enquirly or Smith.ai: common questions
Straight answers, including where the other product fits better.
What is a good Smith.ai chat alternative for a law firm?
Enquirly is a Smith.ai chat alternative for law firms that want one flat monthly price per firm instead of paying per chat, an automated chat that asks only the questions the firm wrote, and each lead in Slack and Clio. If you want a person in the chat or one service for phones and chat, Smith.ai fits better.
Do I pay for every chat, and what if I go over my plan?
Smith.ai's chat plans include a set number of chats a month, then charge for each extra one, or you pay a fee per chat with no plan. Enquirly is one flat monthly price per firm, never per lead or per chat. If you get only a handful of chats a month, Smith.ai's per-chat option may cost you less.
Am I charged for spam and sales pitches?
Smith.ai says it does not bill spam or sales chats. With Enquirly the question does not arise: the price is the same whatever arrives.
Does a person or software answer my visitors?
Smith.ai uses people and software. Enquirly is automated: it asks the questions your firm wrote, word for word, in your order, every time, and never gives advice or quotes a fee. If you want a person in the chat, Smith.ai fits better.
Does it put leads into Clio, and does that cost extra?
Smith.ai's chat connects to Clio; one CRM link is included and each extra one adds a fee per chat. Enquirly posts every lead to Slack with Claim and Open in Clio buttons and files it in Clio as a contact with a note, within the same flat price.
Can Spanish-speaking visitors use the chat?
Both handle Spanish: Smith.ai through Spanish-speaking agents or live translation. Enquirly chats in English, Spanish and Portuguese, in your own wording, and the visitor can switch mid-chat.
Will it answer my phones too?
Smith.ai answers calls as well as chats; Enquirly answers the website chat only. Many firms keep an answering service for the phone and use Enquirly for the website.
How long does setup take?
Smith.ai's chat plans include some programming hours, and set-up beyond them is billed by the hour. Enquirly is set up with you on one walkthrough call and can be live the same afternoon.
Will the agents understand my practice area?
Enquirly does not have to: it asks your questions exactly as you wrote them, flags urgent matters first and asks permission before taking a phone number. Smith.ai's agents work from what you tell them about your firm.
See Enquirly next to Smith.ai on a call.
Write to contact@rendivus.com. A person replies within one business day.