Enquirly vs Ngage.
Enquirly is an intake chat for law firms with one flat monthly price per firm, so you know the bill before the month starts.
The short answer
- Ngage charges a one-time activation fee, then for each chat it counts as a relevant lead. Enquirly is one flat monthly price per firm.
- Ngage's operators chat with your visitors and adapt their questions. Enquirly is automated and asks the questions your firm wrote.
- Ngage sends leads by email. Enquirly posts them to Slack and files them in Clio.
- Ngage can transfer a visitor to your phone during the chat. Enquirly cannot.
How they differ
Know the bill before the month starts
Enquirly is one flat monthly price per firm, never per lead, so there is nothing to count, check or dispute. Ngage charges a one-time activation fee, then a fee for each chat it counts as a relevant lead, invoiced monthly. A chat counts when it has the visitor's contact details, a matching practice area, a summary and your region, and disputes go in within 7 days.
Your questions, not an operator's
Enquirly asks the questions you wrote, word for word, in your order. Ngage's operators ask different questions depending on the chat, and Lawyerist's review says its script leaves little room to customise.
No retyping from email
Each Enquirly lead lands in Slack with a Claim button and in Clio as a contact with a note. Ngage sends leads by email with a summary, with text alerts if you want them.
A person in the chat, or your questions every time
Ngage's chat operators greet and chat with visitors around the clock and can transfer a visitor to your phone. Enquirly is automated: it greets every visitor at once, puts urgent matters first and gives other leads a Call now button or a time on your booking page.
Side by side
| Feature | Enquirly | Ngage |
|---|---|---|
| Who answers | Automated: asks your questions | Chat operators, around the clock |
| Intake questions | Yours, word for word, in your order | Operators adapt them to each chat |
| Languages | English, Spanish and Portuguese; switch mid-chat | English and Spanish |
| Where leads arrive | Slack with Claim and Open in Clio buttons; Clio contact and note | Email with a summary; optional text alerts |
| Transfer to your phone | No; a Call now button or booking link instead | Yes |
| Price | One flat monthly price per firm | Activation fee, then per relevant lead |
| Disputes | Nothing to dispute | Within 7 days |
How each charges
Who each is for
Enquirly fits if
- You want the same bill every month, with no leads to check or dispute.
- You want the chat to ask your intake questions exactly as you wrote them.
- Your team works in Slack and Clio, not out of an email inbox.
- Visitors write in Portuguese as well as Spanish.
Ngage fits better if
- You want a person answering every chat.
- You want visitors transferred to your phone during the chat.
- You want someone else to run the whole chat for you.
- You would rather pay nothing in a month with no qualified leads.
If Enquirly fits, book a walkthrough. We set it up with you on the call, then you run it free on your site for 14 days. No card needed. A question first? Write to us.
Sources
- Ngage FAQ for prospects: activation fee, per-lead billing, operators, read 11 October 2026
- Ngage FAQ for clients: what is billable, disputes, email delivery, read 11 October 2026
- Ngage features: Spanish, text alerts, phone transfer, read 11 October 2026
- Lawyerist review of Ngage Live Chat, read 11 October 2026
Enquirly or Ngage: common questions
Straight answers, including where the other product fits better.
What is a good Ngage alternative for a law firm?
Enquirly is an Ngage alternative for law firms that want one flat monthly price per firm instead of paying for each chat counted as a lead, an automated chat that asks the questions the firm wrote, and each lead in Slack and Clio rather than by email. If you want a person answering every chat or transfers to your phone, Ngage fits better.
How much is each lead, and is there a fee to start?
Ngage charges a one-time activation fee, then a fee for each chat it counts as a relevant lead, invoiced monthly; it publishes no figures. Enquirly is one flat monthly price per firm, never per lead.
What counts as a chat I get billed for?
For Ngage, a billable chat has the visitor's contact details, a matching practice area, a summary and your region. With Enquirly there is nothing to count: every lead is part of the same monthly price.
How do I get credit for an irrelevant chat?
Ngage takes disputes within 7 days. Enquirly's price does not depend on which chats are relevant, so there is nothing to check or dispute.
Can I use my own intake questions?
Ngage's operators adapt their questions to each visitor, and Lawyerist says its script leaves little room to customise. Enquirly asks the questions you wrote, word for word, in your order.
Is a person chatting with my visitors?
Yes, with Ngage: its chat operators greet and chat with visitors around the clock. Enquirly is automated; your team takes each finished lead in Slack with the Claim button. If you want a person answering, Ngage fits better.
Does it send leads to Clio?
Ngage sends leads by email with a summary, plus optional text alerts. Enquirly posts each lead to Slack and files it in Clio as a contact with a note, so nobody copies from an inbox.
Can visitors chat in Spanish?
Ngage chats in English and Spanish. Enquirly chats in English, Spanish and Portuguese, in your own wording, and the visitor can switch mid-chat.
Can it put the visitor through to our phone?
Ngage can transfer the visitor to your phone during the chat; Enquirly cannot. Enquirly puts urgent matters first and gives other leads a Call now button or a time on your booking page.
See Enquirly next to Ngage on a call.
Write to contact@rendivus.com. A person replies within one business day.