Privacy policy.
What the Enquirly chat collects, where it goes and how to have it deleted. In plain words.
Enquirly is an intake chat that law firms and service businesses put on their websites. This policy explains what happens to the information you give that chat, and to the information of the firm staff who use it.
At a glance
Sell your information. Use it for advertising. Share it with another firm. Use it to train an AI model. Text or email you ourselves.
1. Who we are and whose data this is
Enquirly is a product of Rendivus Solutions LLC, a New Jersey company ("we", "us"), 272 Mount Pleasant Ave, Newark, NJ 07104. We run an intake chat that law firms and service businesses ("firms") place on their websites and link from their social media pages.
When you use a firm's chat, that firm decides why your information is collected and what happens to it. We handle it on the firm's behalf and on its instructions. The firm's own privacy policy, linked inside the chat, also applies, and the firm is your first point of contact.
For our own website, and for the firm staff who log in to our service, we decide how information is used.
2. What we collect
From you, in the chat
The answers you choose or type, including your name, phone number and email address if you give them. The language you chose. The page the chat was on and the tags in its address that say which advertisement or link brought you there. The name of the site that sent you, never its full address or any search words. Your device's internet address and browser description.
When you send your phone number, we also record the consent wording you saw, its version, the language, the time, your device's address and your browser. We count what happens in the chat (opened, answered, finished, left), with the page address and the name of the site that sent you, to measure it. These counts stay with us and are never sent to another company.
In your browser
The chat keeps a small amount of data for the open tab only, so a reloaded page can continue the conversation: a session number, a random token, your language and the phone country you picked. It also sets one cookie that identifies the session for 24 hours. There are no advertising cookies and nothing is kept across visits. The chat loads no outside analytics, advertising pixel or tracking script.
From firm staff
Name, work email address and the time of each login. Login links and sessions are stored only in scrambled form.
From services a firm connects
Only what is needed to deliver leads:
- Slack workspace and channel identifiers, and the list of channel and group names, read only so the firm can pick one.
- The firm's GoHighLevel key and pipeline names.
- The firm's Clio sign-in.
- The firm's Google sign-in, for a spreadsheet we create in its Google Drive.
- If the firm connects Google Ads, its Local Services leads: the customer's name, phone number, message or call details and recording link, booking, Google's category and whether Google charged for the lead.
Each key is stored sealed and is never shown back on a page.
On our website
If you use the contact form on enquirly.com, we receive the name, work email, firm name and message you type. We use them only to reply, and the message reaches our inbox through Resend.
Our own website, enquirly.com, uses Vercel Web Analytics to count visits and clicks on its buttons. It sets no cookie and records no name, email or internet address. Each visit is counted from a short-lived code that Vercel discards within 24 hours, together with the page, the site that sent you, your country, and your browser and device type. We use these counts only to see which pages and buttons work.
What we do not collect
We do not ask for or record health information, financial account details or criminal history.
3. What we use it for
- To run the chat and deliver each enquiry to the firm, in Slack, by email and in whichever of the firm's tools it switched on.
- To show the enquiry to the firm's staff in their admin pages, where they can download, update and delete it.
- To record where leads come from, so the firm can see which pages and campaigns work.
- To keep the service secure, to answer support requests and to meet legal duties.
We do not use your information for advertising. We do not sell it, rent it or share it with anyone for their own purposes, and we do not share one firm's information with another. We do not send you texts or emails ourselves. Only the firm you contacted may contact you, under the consent you gave it.
The chat is a fixed set of questions written by the firm. No artificial intelligence model reads your messages or chooses the next question. We do not use your information, or any data from Slack, Google, Meta or any other connected service, to train or improve any AI model. If we ever add an AI feature, we will update this policy and tell firms before it is switched on.
4. Who receives it
The firm you contacted, and the tools that firm chose to connect with its own account, such as its customer database, its practice or job management system, its team chat or its spreadsheet. The firm picks them, and we send each lead only where the firm switched it on. Once a lead is in the firm's tool, that tool's provider handles it for the firm under the firm's own agreement with it, not ours.
Connections available today
| Connection | What it receives |
|---|---|
| Slack | A message in the channel the firm chose: name, masked phone number, email, practice area, booked time, source and page. |
| Email alerts | A new-lead email to the firm's staff with the enquiry details. |
| GoHighLevel | A contact (name, phone, email, tags), an opportunity in the firm's pipeline and, if the firm chooses, the answers as a note. |
| Clio | A contact, found or created by phone or email, and one note with the conversation. |
| Google Sheets | One row per lead in a spreadsheet we create in the firm's own Google Drive. |
| Google Local Services Ads | Nothing is sent. We read the firm's Local Services leads and handle them as chat leads. |
Our service providers
These companies handle data only to run our service, under written terms that forbid any other use. We tell firms at least 30 days before a new provider receives their data.
| Provider | What it does | Where |
|---|---|---|
| Supabase | Database hosting | US |
| DigitalOcean | Server hosting | US |
| Cloudflare | Network protection in front of our server | US |
| Resend | Sends login links, new-lead emails and connection warnings to firms, and messages from our website's contact form. It never emails you. | US |
| Vercel | Hosts our website and counts its visits | US |
Tools a firm connects with its own account are not our providers. They handle the firm's data for the firm.
Google user data
If a firm connects Google Sheets, we ask only for permission to create and write to a spreadsheet of its own in the firm's Google Drive. We cannot see any other file. If a firm connects Google Ads, we read its Local Services leads and account names to bring those leads in and, when the firm asks, to report a lead as not a good one.
We use Google data only for those features. We do not pass it, or anything derived from it, to advertising platforms, data brokers or resellers. We do not use it for advertising or to train AI or machine learning models. No person at our company reads it except with the firm's permission, for security, for support the firm asked for, or as the law requires.
The firm can disconnect at any time from its Connections page, which ends our access. The spreadsheet stays in the firm's Drive.
Enquirly's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Slack
If a firm installs our Slack app, we store the workspace identifier, the channels the firm chose and an access key, so that we can post new enquiries. We read the list of channel and group names only to let the firm pick one. We never read messages in the workspace, we never use Slack data to train any AI model, and we never rent, sell or share it. If the app is removed from a workspace, or its access is revoked, we immediately delete the access key, the workspace identifier and the chosen channels and groups. The same happens when the firm presses Disconnect. Cards already posted in the firm's Slack belong to the firm.
Instagram, Facebook and WhatsApp
A firm may set its Instagram, Facebook or WhatsApp account to reply automatically with a link to its chat. That reply is set up and owned by the firm inside Meta's tools. We receive nothing from Meta except the fact that you came from that site.
When the law requires it
We disclose information to others only when the law requires it, such as a court order, or to protect the service and the people who use it.
5. How long we keep it
| What | How long |
|---|---|
| A chat that never left a name, phone number or email | After 90 days the answers, conversation and device details are erased. A firm can set a shorter or longer period, between one day and ten years. An empty record with no personal details stays, for counting. |
| A chat that did | Until the firm deletes it from its admin pages or asks us to, whether or not the firm still uses our service. |
| Consent record and lead source | Kept with the lead and deleted with it. |
| Copies of the emails we sent to firms | 180 days. A deleted lead takes its emails with it. |
| Login links | 15 minutes. The link itself is never stored. |
| Staff sessions | 7 days. |
| The chat's browser cookie | 24 hours. |
| Website visit counts | Kept by Vercel as totals only. The code that counts a visit is discarded within 24 hours. |
| Chat usage counts | Until the firm's account is deleted. They hold no name, phone number or email. |
| Server logs, including device addresses | 30 days. |
| Backups | Database 7 days, server 4 weeks, then overwritten. |
Deleting a lead removes the name, phone number, email, answers and conversation. Copies the firm already received in its team chat, by email or in its own tools belong to the firm.
6. Your choices and rights
You can ask to see, correct or delete the information from your chat, or ask that it not be used. Contact the firm you chatted with, or write to contact@rendivus.com. Tell us the phone number or email you gave and, if you know it, the firm's name.
Because the firm decides what happens to your enquiry, we pass your request to it and help it answer within 30 days. If we or the firm refuse a request, you may appeal by replying to the answer, and we will respond within 45 days.
Residents of California and several other states also have the right to know what is collected, to delete it, to correct it, to opt out of its sale or sharing for targeted advertising, to limit the use of sensitive information, and not to be treated differently for using these rights. You may use an authorised agent.
We do not sell personal information and we do not share it for targeted advertising, so there is nothing to opt out of. We treat a Global Privacy Control signal from your browser as confirmation of that choice. We do not change how the service works in response to a Do Not Track signal.
7. How to delete your data
To ask us to delete the information from your chat, email contact@rendivus.com with the phone number or email you gave and, if you know it, the name of the firm.
- We confirm your request with a reference code.
- We delete the name, phone number, email, answers and conversation we hold, within 30 days.
- We tell you when it is done, and whether anything must be kept and why. For example, a record that you asked not to be texted, so you are never texted again.
Copies already delivered to the firm's own systems, such as its customer database, Slack or email, belong to the firm. We forward your request to it and ask it to delete them. The firm can also delete your record itself from its admin pages at any time.
8. Children
The service is for adults seeking legal help or a service quote. It is not directed to children under 13 and we do not knowingly collect their information. If you believe a child has used it, write to contact@rendivus.com and we will delete the record.
9. Security
- Data travels encrypted.
- The database and backups are encrypted at rest.
- Every key a firm gives us is stored sealed, with a key kept outside the database.
- Each firm can see only its own leads.
- Access is limited to the few people who run the service, and every action an operator takes on a firm's behalf is recorded.
If a security incident affects your information, we tell the firm without delay and help it notify you as the law requires.
10. Where the service is offered
The service is offered to businesses in the United States and their visitors. Data is stored in the United States.
11. Changes and contact
We post changes here and update the date at the top. For a material change we tell firms by email at least 30 days before it takes effect.
Questions about your data.
Write to contact@rendivus.com. A person replies within one business day.