Terms of service.

Effective 9 October 2026.

These terms are a contract between Rendivus Solutions LLC, a New Jersey company ("Rendivus", "we"), and the law firm or business that opens an account ("you", "the firm") for Enquirly, our intake chat service ("the service"). By opening an account or using the service you agree to them. If you are accepting for a firm, you confirm you may bind it.

1. What the service is

The service is a chat that you place on your website or link from your social media pages. It asks your visitors a set of questions you control, records their answers and contact details, and delivers each enquiry ("lead") to your team by email, in your team chat and in the tools you connect. It also gives your staff admin pages where they see, download, update and delete leads. The current features are described on our home page.

We may improve the service at any time. We will not remove a feature you rely on without 30 days' notice, except where the law or a platform we depend on forces a faster change.

2. Your account

You choose who at your firm may log in. You are responsible for what they do in the service and for keeping their logins to themselves. Our operators may act inside your account when you ask for help. Every such action is recorded, and you can ask to see the record.

3. What you must do

1. Publish your own privacy policy and terms and enter their web addresses in the service. The chat does not go live without them. You decide what your policy says about the leads you collect.
2. Own the consent wording. You write or approve the sentences a visitor sees before sending a phone number. Any calling, texting or emailing you then do is yours: you obtain any consent the law requires (including the Telephone Consumer Protection Act, the CAN-SPAM Act and your state's rules), you honour every request to stop, and you are solely responsible for every message you send. We record the wording each visitor saw and when, so you can show it.
3. Own your other channels. Automatic replies you set up on Instagram, Facebook or WhatsApp, lead forms you run in Google Ads or Meta, and any tracking pixel on your website are yours to set up and yours to keep within those platforms' rules. The chat sends nothing to your pixels.
4. Have the right to connect your tools. When you connect a tool with your own account, you confirm you are allowed to send lead data to it, and you accept that the tool's provider then handles the data for you under your agreement with it, not ours.
5. Follow each lead source's rules. Leads you bring in from another service, such as Google Local Services Ads, come with that service's conditions on contacting the customer. Those are yours to follow.
6. Supervise the service as your professional rules require. If you are a law firm, you treat what visitors tell the chat as prospective-client information, and you remain responsible for your intake decisions.
7. Tell us before asking sensitive questions. Do not add a question about a person's health, medical condition, financial accounts or criminal history to a flow without writing to us first. Some states require a separate notice and consent for those answers.
8. Keep your site honest. If your state requires an "Attorney Advertising" label or similar, that is yours to add.

4. What we must do

1. Handle lead data only on your instructions, as set out in the data processing agreement below, which is part of these terms.
2. Keep it confidential, including as prospective-client information where you are a law firm.
3. Never sell it, never share it for anyone else's purposes, never use it for advertising, and never use it to train an artificial intelligence model. The chat uses no AI model today. If we add an AI feature we will tell you at least 30 days before it can be switched on, it will be off until you switch it on, and we will say which provider runs it and what it keeps.
4. Deliver leads where you switched them on. When a tool of yours is disconnected or refuses our access, we hold the lead rather than drop it, so you can reconnect and receive it.
5. Keep each firm's data separate. Your staff see only your leads.
6. Tell you of a security incident affecting your data without delay, as the data processing agreement sets out.

5. Connected tools

The tools you connect (your team chat, customer database, practice or job management system, spreadsheet or advertising account) are your own accounts under your own agreements with their providers. We are not affiliated with or endorsed by any of them. Disconnecting a tool deletes the key you gave us and stops new leads going there. Records already created in that tool stay there and are yours to manage. The connections available today are listed in our privacy policy.

6. Your data, and what happens when you leave

The leads and everything else in your account are yours. You can download them at any time from your Leads page, and we will provide a full export on request. We keep your data until you delete it or ask us to delete it, whether or not you still use the service. When you ask, we delete your account's data within 30 days and confirm in writing. Copies in your own tools are untouched.

7. Fees and payment

Fees are a flat subscription at the rate shown on our pricing, or in your order, at the time you sign up. The fee does not depend on how many leads arrive or which become clients, and we pay nothing and receive nothing for any referral.

Fees are billed in advance for each billing period and are not refundable for a period already started, except where the law says otherwise. We may change the rate with 30 days' notice, effective from your next billing period. If a payment is more than 15 days late we may suspend the service after telling you. While suspended, the chat stops showing on your site and no leads are delivered. Taxes are added where they apply.

8. Term and cancellation

The service runs month to month, or for the term in your order, and renews until cancelled. You may cancel at any time from your account or by emailing contact@rendivus.com. Cancellation takes effect at the end of the paid period.

We may end the service for a material breach that is not fixed within 15 days of our notice, or immediately if your use is unlawful or harms the service or other firms. If we discontinue the service we give you at least 60 days' notice and a window to export your data.

9. Acceptable use

You will not use the service to contact people without the consent the law requires, to collect information for anyone other than your own firm, to resell or sublicense it, to put unlawful or misleading content in your flows, or to try to reach another firm's data or the service's code. We may remove content or suspend an account that breaks this section, after telling you where we reasonably can.

10. Ownership and confidentiality

We own the service, its code, design and name. You own your leads, your flows' wording and your brand. Each of us keeps the other's non-public information confidential and uses it only for this contract, except where the law requires disclosure.

11. Warranties and liability

We will provide the service with reasonable skill and care and as described in section 1. Apart from that, the service is provided as is. We do not promise that it will be uninterrupted or error-free, that any particular lead will arrive, or that any enquiry will become a client.

Neither of us is liable to the other for indirect or consequential loss, lost profits or lost business. Our total liability to you under this contract, for all claims together, is limited to the fees you paid us in the twelve months before the claim arose. These limits do not apply to a party's fraud, to our breach of section 4.3 (selling, sharing, advertising or AI training), or to anything the law does not allow to be limited.

12. Indemnities

You will defend us against third-party claims arising from messages you send, consent you failed to obtain, content you put in your flows, or your breach of section 3, and pay the resulting losses and reasonable legal costs.

We will defend you against third-party claims that the service, used as permitted, infringes someone's intellectual property, or that we breached the data processing agreement, and pay the resulting losses and reasonable legal costs.

The party being defended tells the other promptly, lets it run the defence, and helps as reasonably asked.

13. Changes to these terms

We may update these terms. For a material change we email you at least 30 days before it takes effect. Continuing to use the service after that date is acceptance. If you do not accept a change you may cancel before it takes effect.

14. Law and disputes

New Jersey law governs this contract. Before going to court, each of us agrees to raise a dispute in writing and to try for 30 days to resolve it. After that, the state or federal courts in New Jersey have exclusive jurisdiction, and each of us agrees to it.

If any part of these terms is unenforceable the rest stands. These terms, your order and the data processing agreement are the whole agreement between us about the service.

15. Contact

Data processing agreement

This agreement is part of the terms of service between Rendivus Solutions LLC ("Rendivus") and the firm. It governs how Rendivus handles personal information in the firm's account ("firm data"), including everything a visitor gives the firm's chat.

1. Roles

The firm is the business, controller or owner of firm data and decides why and how it is used. Rendivus is the firm's service provider, processor or contractor and handles firm data only as this agreement and the firm's documented instructions allow. The firm's instructions are: deliver each lead to the destinations the firm switched on, show it to the firm's staff, keep it until the firm deletes it or asks, and support the firm when asked.

2. What Rendivus will not do

Rendivus will not sell firm data or share it for cross-context behavioural advertising. It will not keep, use or disclose firm data for any purpose other than the instructions in section 1 or the business purposes in the terms, or outside the direct business relationship with the firm. It will not combine firm data with personal information from any other firm or source, except as the law allows a service provider to do. Rendivus will not use firm data to train or improve any artificial intelligence or machine learning model. Rendivus will tell the firm if it decides it can no longer meet these obligations.

3. Confidentiality

Rendivus keeps firm data confidential. Where the firm is a law firm, Rendivus treats what visitors tell the chat as prospective-client information and limits access to the people who need it to run the service, each bound to confidentiality.

4. Sub-processors

Rendivus may use the sub-processors listed in our privacy policy, each under written terms at least as protective as this agreement. Rendivus emails the firm at least 30 days before adding one. The firm may object in writing within that period, and if the objection cannot be resolved the firm may cancel without penalty. Tools the firm connects with its own account are not Rendivus's sub-processors.

5. Security

Rendivus keeps the measures described in our privacy policy: encryption in transit, encryption at rest for the database and backups, sealed storage of every key the firm provides, separation of each firm's data, limited and recorded access, and tested backups.

6. Security incidents

Rendivus tells the firm of any confirmed unauthorised access to, or loss of, firm data within 48 hours of confirming it, with what is known, what is being done and a contact. Rendivus helps the firm meet its own notice duties. The firm, not Rendivus, decides whether and how to notify affected people and authorities, unless the law requires Rendivus to act.

7. Helping with requests and duties

Rendivus forwards to the firm within 5 business days any request it receives from a visitor about the firm's data. It helps the firm answer access, correction, deletion and opt-out requests within the time the law allows, using the tools in the admin pages where possible. Rendivus gives the firm reasonable help with any privacy assessment the law requires of the firm, at cost where the work is substantial.

8. Deletion and return

The firm can download its data at any time and may ask for a full export. On the firm's request, Rendivus deletes the firm's data within 30 days and confirms in writing. It keeps only what the law requires it to keep, such as billing records, and a record that a person asked not to be contacted, so that wish is honoured. Backups are overwritten in the ordinary cycle, within 4 weeks.

9. Checking compliance

Once a year on request, Rendivus gives the firm a written confirmation that it meets this agreement, and answers a reasonable security questionnaire. If the firm has a specific, documented reason to believe this agreement is not being met, it may audit on 30 days' notice, once a year, during business hours, at its own cost, through a reviewer bound to confidentiality. Rendivus may take reasonable steps to stop an unauthorised use of firm data, and the firm may do the same.

10. Where data is kept

Firm data is stored and processed in the United States.

11. Changes

Rendivus may update this agreement to follow a change in the law or in the sub-processors, with 30 days' notice. Otherwise changes need both parties' written agreement. If this agreement and the terms conflict about firm data, this agreement wins.